PRIVACY POLICY

Last updated: 04/05/2024 

This privacy policy (the « Policy ») aims to formalize our commitment to respecting the privacy of users of the website 

(the « Site ») operated by DolceVia 

The Policy and the Site's General Terms and Conditions form a contractual whole. All capitalized terms not defined in this Policy are defined in the General Terms and Conditions available here: 

As part of providing our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (« GDPR ») and under the conditions set out below. 

Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data in the context of providing our Services or communicating about these Services exclusively, in strict compliance with the GDPR. 

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered « sensitive », such as your racial or ethnic origin, political, philosophical, or religious opinions. 

By registering on the Site, you authorize us to process your personal data in accordance with the Policy. If you refuse the terms of this Policy, please refrain from using the Site and the Services. 

1. In what cases do we collect your personal data and what data is collected?

We may collect and store your personal data, particularly when you: 

• browse the Site
• create an account
• make an online payment
• contact us

We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations. 

If you have chosen to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages about our products and promotions. We will then use the personal data you provided during your registration. You can unsubscribe from these mailings at any time. 

1.1 Browsing the Site

Connection data. Each time you connect to our Site, we collect personal data such as, but not limited to, your IP address and your computer's MAC address, the date and time of connection, and information about the browser you are using. 

Navigation data.We also collect information to identify how you access the Site, which pages are viewed, and for how long. In this context, we may use Cookies as specified in paragraph 6 below. 

1.2 Account Creation

Access to some of our Services requires prior Account creation. In accordance with the General Terms and Conditions, you will be asked to provide a certain amount of personal data when creating your Account, including your first and last names, postal address, email address, and phone number. 

1.3 Payment

Some of the available Services are paid. To this end, you agree that we may use external service providers who may collect personal data in order to enable the proper functioning of credit card payment processing services or any other payment method and, where applicable, product or service delivery. 

To pay for your purchase, you must provide your billing information and your payment details, including your credit card number, expiry date, security code and the name of the cardholder in case of credit card payment. 

You may also be asked to provide your telecom operator's name, your mobile phone model, and a valid mobile number in order to provide purchase instructions directly through your mobile phone. 

We keep the details of your payments, as well as the details of the purchases you make. Transaction details are kept either in our systems or with the external provider. This retention is for internal purposes, including accounting, compliance and legal purposes, in accordance with paragraph 5 of this Policy. 

1.4 Contacts

In order to respond to requests you may make to our Customer Service and to confirm information concerning you, we may use your first name, last name, email address and telephone number. 

2. How do we protect your personal data?

We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data, to prevent it from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of the art, implementation costs, and the nature, scope, context, and purposes of processing, as well as the risks and their likelihood. 

However, it should be noted that as no security measure is infallible, we are unable to guarantee absolute security for your personal data. 

Furthermore, it is your responsibility to ensure the confidentiality of the password that allows you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service. 

4. How long do we retain your personal data?

We will only retain your personal data for the duration of your registration on the Site in order to ensure your identification when you connect to your Account and to enable the provision of the Services. 

Thus, if you unsubscribe from the Site, your personal data will be erased and only kept in archive form for the purpose of establishing proof of a right or a contract. 

In any event, we will retain your personal data for a period not exceeding that necessary for the purposes for which they are processed in accordance with the uses set out in this Policy and in compliance with laws and regulations. 

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be stored on a terminal when consulting an online service with a browser. A cookie file notably allows its issuer, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer. 

In any case, cookies placed on your browsing terminal with your agreement are destroyed 13 months after they are placed on your terminal. 

5.2 What are the cookies issued on our Site used for?

• establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, navigation paths), allowing us to improve the interest and ergonomics of the Site and, where applicable, our products and services;
• adapt the presentation of our Site to your terminal's display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and viewing or reading software that your terminal contains;
• store information relating to a form you have filled out on our Site (registration or access to your account) or to products, services or information you have chosen on our Site (subscribed service, content of an order basket, etc.);
• allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to log back into content or a service after a certain period of time.

During your first visit to the Site, a cookie banner will appear on the homepage. A clickable link provides more information on the purpose and operation of cookies and refers to this Policy. Continuing to browse another page of the site or selecting an element of the Site (including: image, text, link, etc.) signifies your acceptance of the placement of the cookies mentioned on your computer. 

5.3 How can you control the cookies used?

In accordance with applicable regulations, you can refuse the use of cookies that are not strictly necessary. 

Furthermore, you can at any time configure your browser software so that cookies are stored on your terminal or, conversely, that they are rejected (either systematically, or according to their issuer). You can also configure your browser software so that you are offered the option to accept or reject cookies on an ad-hoc basis, before a cookie can be stored on your terminal. 

Warning: any setting may change your internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their operation and that you would have refused or deleted. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we (or our service providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet. 

5.4 How to configure your browser software?

For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to modify your cookie preferences. Below is information concerning the main browsers. 

Internet Explorer / Edge

In Internet Explorer, click the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings. Click the View Files button. 

Firefox

• Go to the browser's Tools tab, then select the Options menu.
• In the window that appears, choose Privacy and click Show Cookies.

Safari

• Access Settings via the browser menu (Safari: Preferences)
• Click on Privacy

Google Chrome

• Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
• Select Advanced Settings
• Click Content Settings then Cookies.

For more information on cookies, you can consult the CNIL website. 

6. What are your rights?

You are the sole provider of the data we hold, through the Site. You have rights regarding your personal data. In accordance with personal data protection regulations, particularly articles 15 to 22 of the GDPR, and after having justified your identity, you have the right to ask us for access to your personal data, its rectification or erasure. 

Furthermore, within the limits established by law, you also have the right to object to processing, to restrict it, to decide the post-mortem fate of your data, to withdraw your consent at any time, and the right to data portability of the personal data provided. 

You can contact our Services to exercise your rights at the following email address: contact@dolcevia.eu or at the following postal address: 44 rue Laffitte, Paris 75009, France, by attaching a copy of an identity document to your request. 

7. Can we modify the Policy?

We reserve the right to modify the Policy at any time. You are therefore advised to consult it regularly. In the event of modification, we will publish these changes on this page and in places we deem appropriate depending on the purpose and importance of the changes made. 

Your use of the Site after any modification signifies that you accept these modifications. If you do not accept certain substantial modifications made to this Policy, you must stop using the Site. 

8. Data Protection Officer and contact

For any questions concerning your personal data or if you wish to delete your Account, please contact us at the following postal address: 44 rue Laffitte, Paris 75009, France, (indicating "Privacy - Data Protection"), or by email at contact@dolcevia.eu.

9. The French National Commission for Informatics and Liberties ("CNIL")

We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.